Syndex ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your information when you use the Syndex mobile application.
1. Information We Collect
Account Information
- Email address (for authentication)
- Password (encrypted, never stored in plain text)
- Account creation date
User-Generated Content
- Contacts you add (names, phone numbers, emails, notes)
- Voice recordings and transcriptions
- Documents and files you upload
- Tags, categories, and organizational data
Device & Usage Information
- Device type and operating system
- App version and crash reports
- Usage analytics (features used, frequency)
2. How We Use Your Information
- To provide and maintain the Syndex service
- To authenticate your account and secure your data
- To process voice transcriptions and document analysis
- To send important account and service updates
- To improve app performance and user experience
3. Data Storage & Security
- Your data is stored securely using industry-standard encryption
- Voice recordings and documents are encrypted at rest and in transit
- We use Supabase as our backend provider with enterprise-grade security
- Authentication is handled via secure JWT tokens
- We implement Row Level Security (RLS) to ensure you only access your own data
4. Data Sharing
We do not sell, rent, or share your personal information with third parties, except:
- With service providers who help us operate the app (under strict confidentiality)
- When required by law or legal process
- To protect our rights, property, or safety
5. Your Rights
You have the right to:
- Access your personal data
- Correct inaccurate information
- Delete your account and all associated data
- Export your data in a portable format
- Opt out of non-essential communications
6. AI & Voice Processing
- Voice recordings are processed using AI services for transcription
- Document analysis uses AI to extract and organize information
- AI processing is done securely and your data is not used to train models
- You can disable AI features in your account settings
7. Children's Privacy
Syndex is not intended for users under 13 years of age. We do not knowingly collect personal information from children under 13.
8. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes via email or in-app notification.
9. Contact Us
If you have questions about this Privacy Policy or our data practices, contact us at info@syndexapp.com.